Effective Date: May 30, 2025

At BetterCare360.com, we value and prioritize your privacy—especially when it comes to mobile communication. This Mobile Privacy Policy outlines how we collect, use, store, and protect mobile information provided through SMS programs, mobile forms, or other mobile channels associated with our platform. This policy supplements our general Privacy Policy and is tailored to address mobile-specific data handling practices.

1. Purpose of Mobile Data Collection

Mobile information is collected for the specific and limited purpose of communicating with you regarding legal service updates, appointment reminders, support responses, or informational messages related to BetterCare360.com. These communications are designed to be helpful and relevant, and they are never promotional unless expressly consented to by the user.

2. Types of Mobile Information Collected

When you opt in to receive text messages or interact with our mobile communication systems, we may collect the following types of mobile-related data:

• Your mobile phone number;

• Time and date of your message opt-in and interactions;

• Carrier information;

• Message logs (for audit and support purposes only);

• Responses to text communications (e.g., STOP, HELP, etc.);

• Limited metadata associated with your SMS activity (non-identifiable).

We do not collect or retain content unrelated to our communications or services.

3. Opt-In Requirements and Consent

You will only receive mobile messages from BetterCare360.com if you have explicitly opted in by:

• Submitting a form requesting legal assistance and consenting to mobile communication;

• Checking a box or confirming subscription via an online portal;

• Texting a keyword that enrolls you in our program (e.g., LEGAL or INFO);

• Providing verbal or written consent through another verified method.

Consent must be informed and voluntary, and you may withdraw your consent at any time by following the opt-out process described below.

4. Frequency of Mobile Communications

We respect your attention and time. As such, BetterCare360.com adheres to the following standard for message delivery:

• Maximum message frequency is five (5) messages per month.

This limit ensures that our communications are focused and non-intrusive. We will not exceed this cap unless required for a transactional or legal support situation that you have initiated.

5. Message and Data Rates

Depending on your mobile carrier plan, message and data rates may apply. These charges are outside the control of BetterCare360.com and are the sole responsibility of the mobile user. We recommend checking with your wireless provider for details on your plan’s coverage of SMS/MMS services.

6. Opt-Out Mechanism and Instructions

You can opt out of receiving mobile messages at any time by sending any of the following commands via SMS to the number from which you received our messages:

• STOP

• QUIT

• END

• CANCEL

• UNSUBSCRIBE

Once you send a valid opt-out command, you will receive a confirmation message verifying that your number has been removed from our SMS list. No further messages will be sent unless you re-enroll through the consent process.

7. Help and Customer Support

If you need assistance, clarification, or technical support related to mobile communications, you can:

• Reply with HELP to any message received from us;

• Email us at info@BetterCare360.com;

• Call our customer support line at +321 4567 89 012.

Our support team will respond promptly to address any concerns related to mobile communications.

8. Storage and Security of Mobile Information

We employ industry-standard security practices to protect your mobile data from unauthorized access, alteration, disclosure, or destruction. These include:

• Data encryption in transit and at rest;

• Access control measures that limit who can view your data;

• Monitoring and auditing systems that detect abnormal activity.

All mobile data is stored securely and retained only for as long as is necessary to provide our services or comply with legal obligations.

9. No Mobile Data Sharing

We do not share, rent, lease, or sell your mobile information to third parties under any circumstances. Mobile data is used solely for internal purposes as described in this policy and our general Privacy Policy.

“No mobile information will be shared or sold to third parties/affiliates for marketing/promotional purposes. We do not express or imply to other companies or firms that you have given subscriber opt-in permission to someone other than BetterCare360.com.”

10. Changes to the Mobile Privacy Policy

We may update this Mobile Privacy Policy from time to time to reflect legal changes or improvements in our practices. The most current version will always be available on our Website, and material changes will be communicated via email or SMS notification where applicable.

Your continued use of our mobile services after such changes constitutes acceptance of the updated terms.

11. Compliance with Legal and Regulatory Standards

BetterCare360.com adheres to applicable federal and state laws regarding mobile communications, including but not limited to:

• The Telephone Consumer Protection Act (TCPA);

• CAN-SPAM Act for email-related mobile interactions;

• Carrier-specific rules for content, frequency, and opt-in requirements.

We also align our practices with best-in-class mobile privacy standards set by the Mobile Marketing Association (MMA) and similar regulatory bodies.

12. Contact Us

For further information or questions regarding this Mobile Privacy Policy, please reach out using one of the following methods:

📧 Email: info@BetterCare360.com
📞 Phone: +321 4567 89 012
🌐 Website: www.BetterCare360.com